Support​ Preorders

When do preorders get charged?

Preorders charge at the time the order is placed and ship as soon as they become available.

How long are the preorder windows open?

Preorders are open until the product is in-stock. At that time the item will go to the regular retail price.

How do I check the release dates for preordered figures?

Go to our Preorder section and click the product of interest. Each product page will have the most current estimated delivery date.

Can I cancel a preorder if I change my mind?

Yes, but there is a 4% non-refundable processing fee for US orders and 5% fee for international orders.